1. Where do you ship?
We currently ship within the United States only.
2. How long does shipping take?
Processing time is 1–3 business days.
Delivery time is typically 7–12 business days, depending on your location.
3. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.
4. What is your return policy?
You may request a return or refund within 30 days of receiving your order. Items must be unused and returned in their original packaging.
5. Can I cancel or change my order?
Orders can be canceled or modified within 12 hours of placement. Once processing begins, changes may no longer be possible.
6. How can I track my order?
Once your order has shipped, a tracking number will be sent to your email. You may also track your order using our Track Your Order page.
7. How can I contact customer support?
You can contact our support team at:
Ibrahimcade31@outlook.com
We respond within 24–48 business hours.
8. Is my payment information secure?
Yes. All payments are processed through secure and encrypted payment gateways. We do not store customer payment information.
9. Will I receive an order confirmation?
Yes. An order confirmation email is sent immediately after your purchase is completed.
10. Where is VivaCulina based?
VivaCulina is a USA-focused online store serving customers across the United States.