Refund Policy

At VivaCulina, customer satisfaction is important to us. Please review our refund and return policy below.

1. Returns

You may request a return within 30 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items marked as final sale

  • Used, damaged, or altered items

3. Return Process

To initiate a return, please contact us at Ibrahimcade31@outlook.com with your order number and reason for return. Our support team will provide further instructions.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

5. Late or Missing Refunds

If you have not received a refund after the processing period, please contact your bank or payment provider. If the issue persists, contact us for assistance.

6. Order Cancellations

Orders may be canceled or modified within 12 hours of placement. After this period, orders may already be in processing and cannot be canceled.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with clear photos. We will arrange a replacement or refund as appropriate.

8. Contact Information

For any questions regarding returns or refunds, please contact us at:

Email: Ibrahimcade31@outlook.com

VivaCulina
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